1. Introduction
Welcome to Portable Golf, operated by AV Group International. We are committed to providing high-quality portable golf solutions for individuals and businesses. By accessing and using our website (www.portablegolf.in), you agree to comply with our policies, which ensure transparency, security, and a seamless shopping experience.
2. Privacy Policy
At Portable Golf, we respect your privacy and are dedicated to safeguarding your personal information. This policy outlines how we collect, use, and protect your data.
Information We Collect
- Personal Information: Name, email, phone number, shipping and billing address.
- Payment Information: Credit/debit card details, UPI, or bank transaction details (processed securely via third-party payment gateways).
- Order History & Preferences: Information related to previous purchases, browsing behavior, and product preferences.
- Cookies & Tracking Data: We use cookies and analytics tools to improve user experience and website performance.
How We Use Your Information
- To process and deliver your orders efficiently.
- To provide customer support and respond to inquiries.
- To send promotional emails and special offers (only if subscribed).
- To enhance website functionality and personalize user experience.
- To comply with legal and regulatory obligations.
Data Security & Protection
- Your data is stored securely using encryption and access control measures.
- We do not sell, trade, or share your personal data with third parties except for essential service providers (e.g., shipping, payment processing).
Your Rights
- You may request access, modification, or deletion of your personal data.
- You can opt-out of marketing communications at any time.
3. Return and Refund Policy
We strive to ensure customer satisfaction with every purchase. If you are not satisfied, please review our return and refund policy below.
Eligibility for Returns
- Products can be returned within 7 days of delivery.
- Items must be unused, in original packaging, and in resalable condition.
- A valid purchase receipt or order confirmation is required.
Refund Process
- Once the returned item is received and inspected, refunds will be processed within 5-7 business days.
- Refunds will be credited back to the original payment method.
- Shipping charges are non-refundable.
Exchanges
- Exchanges are allowed for defective or damaged products only.
- To request an exchange, contact our support team within 48 hours of delivery.
5. Who Has Access To Your Data
If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself. If you are a client with a registered account, your personal information can be accessed by:- Our system administrators.
- Our supporters when they (in order to provide support) need to get the information about the client accounts and access.
4. Terms of Service
By using our website and services, you agree to the following terms and conditions.
Use of Website
- Users must be 18 years or older to place an order.
- Information provided during registration or checkout must be accurate and up to date.
Orders & Payment
- Orders are processed only after full payment is received.
- Av Group International reserves the right to cancel orders due to stock limitations, pricing errors, or suspicious transactions.
Shipping & Delivery
- Orders are shipped within the estimated time mentioned during checkout.
- We are not responsible for delays caused by third-party shipping services.
- Customers must provide accurate shipping details to avoid delivery issues.
Cancellation Policy
- Orders can be canceled before they are shipped.
- Once shipped, cancellations are not allowed.
Limitation of Liability
- Portable Golf is not responsible for any injuries, damages, or losses resulting from the use of our products.
- All information on the website is for general guidance and may be updated periodically.
5. Contact Information
For any queries regarding our policies, please contact us at:
- Email: support@portablegolf.in
- Phone: 91 9716 54 52 53
- Address: 10th floor, Tower-B Unitech Cyber Park, Sector 39, Gurugram, Haryana 122003